Health & Safety Information
Standard Health & Safety Operational Processes
The wellbeing of staff & customers is of greatest importance. You will need to complete a Health & Safety Questionnaire 3 days before your appointment.
Health & Wellbeing Protocols
- Maintain a 1.5m physical distance from the technicians at all times
- Stay out of the repair zone
- You must notify us if you or anyone in your household becomes unwell 24 hours before your appointment
- Inform us if you or a member of your household is immunocompromised so appropriate precautions can be implemented for your appointment
- Technician/s will immediately leave the site if a customer or site contact is unwell
Current Repair Lead-Times, Cost Increases and Delays
- Due to a growing demand for our services, there may be delays in servicing your repairs. We apologise for the inconvenience this may cause and greatly appreciate your patience.
- We will not tolerate rude or abusive behaviour towards our staff under any circumstances. Please treat us with the same respect we give you.
- Demands in the construction industry and fuel price increases continue to affect supply chains, freight and hardware availability resulting in delays and pricing increases across many items and delivery services. Repairs may need to be rescheduled due to hardware availability issues that are beyond our control. We thank you for your patience during these challenging times.
